Department of Energy & Environment

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Get Help With Your Utility Bills

DOEE assists eligible low-income District households with energy costs associated with heating and cooling through the Low Income Home Energy Assistance Program (LIHEAP). Eligible households may receive assistance towards their energy bill between $250 and $1,500 as a one-time Regular Energy Assistance benefit. The Regular Energy Assistance benefit is based on household size, total household income, heating source, and type of dwelling.

Emergency Energy Assistance is available to low-income District residents who are currently disconnected from electric or gas service, or have a depleted supply of home heating oil.

Appointments are now required for in-person assistance

How to apply in-person:

Emergency Assistance (your energy service has been disconnected or home heating oil is depleted):

  1. Check the income guidelines below to verify income eligibility
  2. Call 311 for appointments taking place in October, 2015
  3. Bring with you:
  • Your service disconnection notice or a letter from the utility company that states the service has been disconnected
  • Your most recent utility bills (or a copy)
  • Your government-issued ID
  • Proof of income for everyone in your home who receives income
  • Social Security cards for everyone in your home

Regular Assistance (your energy service has not been disconnected):

  1. Check the income guidelines below to verify income eligibility
  2. Call 311 on or after November 1, 2015 for appointments beginning November 9, 2015

How to apply online:

Beginning October 1, 2015, District residents may apply for energy assistance through an online application.
Online applications for non-emergencies will be processed beginning November 9, 2015

Office Locations


1207 Taylor St., NW
Washington, DC 20011

  • Bilingual (Spanish) staff on site
  • ADA Compliance
  • Interpreter services Available
  • Serving Wards 1,2,3,4, 5 & 6

2100 Martin Luther King, Jr. Ave., SE
Washington, DC 20020

  • Interpreter services Available
  • ADA Compliance
  • Serving Wards 6,7, & 8

Income Guidelines for FY 2016 (Beginning October 1, 2015)

Household Size Maximum Annual Income
1 $26,144
2 $34,188
3 $42,232
4 $50,276
5 $58,320
6 $66,364
7 $67,873
8 $69,381

For family units of more than 8 members, add $1,508.

Application Forms and More Information

- If you disagree with DOEE's decision on your LIHEAP application, please see your appeal rights.

For more information, please contact the DOEE Energy Office by calling 311.

Contact TTY: