ALERT: The Clean Rivers Impervious Area Charge (CRIAC) Residential Relief Program is a water discount program that provides a percentage off an eligible household’s total monthly water fees. Currently, the CRIAC Program does NOT issue direct bill payment.
If you are a homeowner in the District and have fallen behind on your mortgage and utility payments, you may qualify for monetary assistance through the DC Homeowner's Assistance Fund. Get more information and apply for assistance.
Clean Rivers Impervious Area Charge (CRIAC) Residential Relief Program
Customer Assistance Program Plus (CAP+) provides a discount on the first 600 cubic feet (4,488 gallons) of water and sewer services used each month. Eligible households will receive a 75% reduction in the monthly CRIAC fee and a Water Service Replacement Fee waiver. The monthly discount is approximately $134 a month.
Customer Assistance Program I (CAP 1) provides a discount on the first 400 cubic feet (3,000 gallons) of water and sewer services used each month. Eligible households will receive a 75% reduction in the monthly CRIAC fee and a Water Service Replacement Fee waiver. The monthly discount is approximately $95 a month.
Customer Assistance Program II (CAP 2) provides a discount on the first 300 cubic feet (2,250 gallons) of water and sewer services used each month (except for PILOT and ROW fees) and a 50% reduction in the monthly CRIAC fee. The monthly discount is approximately $62 a month.
Customer Assistance Program III (CAP 3) provides a discount of 75% off the monthly CRIAC. The monthly discount is approximately $16 a month.
Water Affordability Income Guidelines (FY25):
The tables below provide the dollar figures for each program’s income limits by household size:
Household Size CAP1+ CAP1 CAP2 CAP3
1 $21,650 $57,571 $86,650 $108,300
2 $24,750 $75,286 $99,000 $123,800
3 $27,850 $93,001 $111,400 $139,200
4 $30,950 $110,715 $123,750 $154,700
5 $34,050 $128,429 $133,650 $167,100
6 $37,150 $146,144 $143,550 $179,500
7 $40,200 $149,465 $153,450 $191,800
8 $43,300 $152,787 $163,350 $204,200
9 $46,400 $156,108 $173,250 $216,600
10 $49,500 $159,430 $183,150 $229,000
11 $52,600 $162,751 $193,050 $241,300
12 $55,700 $166,073 $202,950 $253,700
How do I apply for Clean Rivers Impervious Area Charge (CRIAC) Assistance Programs?
There are three ways to apply:
- Online CRIAC Residential Relief Application
- Email your application and documentation to [email protected]
- Mail your application to DOEE, Attn: CRIAC Residential Relief Program
- 1200 First Street NE, 5th Floor, Washington DC 20002
What documents do I need to apply?
To apply, pictures or scans of the following documents are required:
- Recent proof of income for everyone in your household (pay stub, Social Security statement, proof of termination or unemployment, etc.)
- Government-issued, photo identification (license, passport, etc.)
- Social Security cards for everyone in your home
- Recent DC Water bill
- If the DC Water bill is not in a household member’s name, you must include proof of property ownership or a lease agreement indicating proof of responsibility for water charges - Complete and signed CRIAC Residential Relief Application
Who should I contact if I have questions?
Call (202) 350-9649 or email [email protected]
What should I do if I disagree with my application decision relief amount?
You may appeal the decision by contacting the Director of DOEE.
