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Utility Affordability Administration

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Kenley Farmer, Associate Director
(202) 478-2423  |  [email protected]

The Utility Affordability Administration (UAA) is a resource for energy efficiency, utility affordability, and residential services for District residents. The UAA provides direct financial assistance and discounts to low-income residents to help off-set their utility bills. The UAA also administers residential programs to improve the overall comfort, energy efficiency, and safety of single and multifamily dwellings throughout the District. The UAA is comprised of two divisions: Residential Services and Utility Assistance.

Residential Services Division (RSD)

Vacant, Interim Associate Director

The Residential Services Division is comprised of the Energy Efficiency & Conservation Branch and the Lead Hazard Reduction Branch.

The Energy Efficiency & Conservation Branch (EECB) helps residents reduce their energy consumption by providing technical and financial assistance to help identify and install audit-recommended energy efficiency measures. The EECB also provides financing solutions to help commercial property owners implement energy efficiency improvements, and is dedicated to educating District residents about the efficient and safe use of energy.

The Lead Hazard Reduction Branch (LHRB) helps residents make their homes safer by providing technical and financial assistance to help identify and address lead hazards. The LHRB provides assistance to low-income residents with lead-based paint hazards through the Lead Reduction Program, and to all homeowners with partial lead service lines through the Lead Pipe Replacement Assistance Program.

Utility Assistance Division (UAD)

Vacant, Interim Associate Director

The Utility Assistance Division is comprised of the Energy Affordability Branch and the Water Affordability Branch.

The Energy Affordability Branch (EAB) manages the Utility Assistance Administration’s direct subsidy programs that assist low-income District residents with their energy bills. The EAB provides emergency and non-emergency financial assistance to low-income residents through the Low Income Home Energy Assistance Program, and administers the Utility Discount Programs that provide discounted rates on residents’ electric, natural gas, and water bills.

The Water Affordability Branch (WAB) manages the Utility Assistance Administration’s direct subsidy programs that assist low-income District residents with their water bills. The EAB provides emergency and non-emergency financial assistance to low-income residents through the Low Income Household Water Assistance Program, and administers the Clean Rivers Impervious Area Charge Residential Relief Program that provides discounted rates on residents’ water bills.

Contact TTY: 
711