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Water Affordability Programs

ALERT: As an extension of the District government-funded Emergency Residential Relief Program, the DC Water Board of Directors has authorized financial assistance to provide emergency relief to District residents struggling with unpaid DC Water bills during the coronavirus (COVID-19) public health emergency. Income eligible households may receive an emergency benefit of up to $2,000 of bill assistance  to help eliminate their past due balances.

Need Help Paying Water Bills? DOEE aids income-eligible District residents with their drinking water and wastewater fees. DOEE offers water assistance to reduce water burden in low-income households, particularly those with the lowest incomes, which spend a high proportion of household income on water and sewer services primarily to meet their immediate drinking water needs.

Low-Income Household Water Assistance Program (LIHWAP)

The draft State Plan for the Low-Income Household Water Assistance Program is now available for public comment (also available under attachment section below). Comments can be submitted via email to [email protected] or mail to:

ATTN: LIHWAP Water Assistance, UAA
1200 First Street NE - 5th Floor
Washington DC 20002

In fall 2021, through the proposed Low-Income Household Water Assistance Program (LIHWAP), eligible households may receive water bill assistance between $250 and $5,000 as a one-time water assistance benefit. This benefit is equal to the past due amount the DC Water customer owes at the time of application approval. DOEE will provide emergency water assistance to residents who acquire outstanding balances after a regular benefit has been disbursed.

Additionally, residents may apply for the Clean Rivers Impervious Area Charge (CRIAC) Residential Relief Program to receive a reduced rate on their drinking and wastewater fees.

In addition to this benefit, eligible households will receive one of the following discounts:

  • Customer Assistance Program (CAP) Provides a discount on the first 400 cubic feet (3,000 gallons) of water, sewer, PILOT and ROW services used each month. Eligible households will receive a 75 percent reduction in the monthly CRIAC fee and a Water Service Replacement Fee waiver. The monthly discount is approximately $77 a month.
  • Customer Assistance Program II (CAP2) Provides a discount on the first 300 cubic feet (2,250 gallons) of water and sewer services used each month (with the exception of PILOT and ROW fees) and a 50 percent reduction in the monthly CRIAC fee. The monthly discount is approximately $50 a month.
  • Customer Assistance Program III (CAP3) provides a discount of 75 percent off of the monthly CRIAC. The monthly discount is approximately $15 a month.


Income Guidelines for FY22
The table below provides the dollar figures for each program’s income limits by household size:
Water Bill Relief Income Limits
(October 2021- September 2022)
Household Size CAP 1 CAP 2 CAP 3
1 $42,920 $72,250 $90,300
2 $56,126 $82,600 $103,200
3 $69,332 $92,900 $116,100
4 $82,538 $103,200 $129,000
5 $95,744 $113,550 $139,300
6 $108,950 $123,850 $146,600
7 $111,426 $134,200 $160,000
8 $113,902 $144,500 $170,300

How do I apply for Clean Rivers Impervious Area Charge (CRIAC) Assistance?

There are three ways to apply:


 What documents do I need to apply?

To apply, pictures or scans of the following documents are required:

  • Recent proof of income (pay stub, Social Security statement, proof of termination or unemployment, etc.)
  • Government-issued, photo identification (license, passport, etc.)
  • Recent DC Water bill
    • If the DC Water bill is not in a household member’s name, you must include proof of property ownership or a lease agreement indicating proof of responsibility for water charges
  • Complete and signed CRIAC Residential Relief Application


Who should I contact if I have questions?

Call (202) 350-9649 or email [email protected]


What should I do if I disagree with my CRIAC relief amount?

You may appeal the decision by contacting the Director of DOEE.

DC Water Cares Multifamily Assistance Program (MAP)

DC Water has implemented a program that encourages owners of eligible multifamily properties in the District to participate in MAP while funding lasts. The property owner will have to complete an application and agree to the program terms in order for their tenants to benefit. The assistance amount is the same for each unit of the property and is configured based on account details. For each unit occupied by an eligible tenant, DC Water will post a credit to the owner’s water service account. The owner will then post the credit to the tenant’s rental account. This will result in a rent reduction by the amount due for tenant’s share of the water bill. More information is available.

For Owners, applying on their tenants’ behalf will apply through DC Water.

For tenants, there are two ways to apply:

  • Online through DC Water Cares
  • by Mail: Print, complete, and send your completed application along with copies of the following documents:
    • Applicant’s photo identification (Driver’s license, passport, government issued photo identification);
    • Proof of household income for each of the income earning household members listed in the application, such as a recent paystub, Social Security benefit letter, or unemployment.
    • Social Security Card(s) for the applicant and each household member

Send application and documents to:
DOEE, Attn: DC Water Multifamily Assistance Program, UAA
1200 First Street NE, 5th Floor
Washington, DC 20002

Who should I contact if I have questions?

Call DC Water directly at (202) 354-3750 or email [email protected]

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