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Receive Assistance With Your Utility Bills

ADVISORY: DOEE is not accepting appointments at this time and the Taylor Street and MLK Energy Centers are closed until further notice. Please note that major utilities will not disconnect services during this emergency period. During modified operations, clients may apply online.

On June 1, 2020, DOEE will begin providing emergency utility assistance to residents who owe $250 or more on a utility account.  This will be a one-time payment to a single utility and benefits will be the amount owed, up to $600.

Prior to June 1, 2020, DOEE required a disconnection from energy service, an oil tank at 5% or less of capacity, or, for residents fifty-five or older, a disconnection notice to qualify for the emergency benefit. During the coronavirus (COVID-19) Public Health Emergency, there is a moratorium on utility disconnections; therefore DOEE is amending the emergency procedure.

This change will be reflected in a revised annual State Plan that is subject to approval by the U.S. Department of Health and Human Services and will be posted below. Residents who wish to comment on this change may do so by emailing [email protected].

For updates on the District’s response to the coronavirus (COVID-19), visit coronavirus.dc.gov.

DOEE assists income-eligible District households with heating and cooling energy costs through the Low Income Home Energy Assistance Program (LIHEAP). Eligible households may receive energy bill assistance between $250 and $1,800 as a one-time regular energy assistance benefit. This benefit is based on household size, total household income, heating source, and type of dwelling.

Additionally, residents may apply for the Utility Discount Program in order to receive a reduced rate on their utility costs. To learn more, please visit the Utility Discount Program.

How to apply online:

You may apply online through the registration and application system.

Regular Assistance

Review the income guidelines below to verify income eligibility.

Submit the following documents:

  • Your service disconnection notice or a letter from the utility company that states the service has been disconnected (if applicable);
  • Your most recent utility bills (or a copy);
  • A government-issued photo ID;
  • Proof of income for everyone in your home who receives income; and
  • Social Security cards for everyone in your home.

1207 Taylor St., NW
Washington, DC 20011

  • ADA Compliance
  • Interpreter services Available
  • Serving Wards 1,2,3,4, 5 & 6

2100 Martin Luther King, Jr. Ave., SE
Washington, DC 20020

  • Interpreter services available
  • ADA Compliance
  • Serving Wards 6,7, & 8

Income Guidelines for FY20 (beginning October 1, 2019)

Household Size Maximum Annual Income
1 $32,814
2 $42,911
3 $53,007
4 $63,104
5 $73,201
6 $83,297
7 $85,190
8 $87,084

Customers who receive assistance with their energy bills through LIHEAP are automatically eligible to receive a free Home Energy Kit from the DC Sustainable Energy Utility (DCSEU). Home Energy Kits include six energy-efficient LED light bulbs, a smart power strip, and a bathroom faucet aerator, and will help you reduce your energy use and your carbon footprint. Request a Home Energy Kit.

Additional Resources

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