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Get Help With Your Utility Bills

DOEE assists eligible low-income District households with energy costs associated with heating and cooling through the Low Income Home Energy Assistance Program (LIHEAP). Eligible households may receive assistance towards their energy bill between $250 and $1,800 as a one-time regular energy assistance benefit. The regular energy assistance benefit is based on household size, total household income, heating source, and type of dwelling.

An emergency energy assistance benefit is available to low-income District residents who are currently disconnected from electric or gas service, or have a depleted supply of home heating oil.

ADVISORY: Appointments or online applications are required for District residents to apply for energy assistance. The online application will be unavailable on November 3, 2018 for scheduled maintenance.

  • District residents must apply for assistance by completing an online application here or by calling 3-1-1 to schedule an in-person appointment.
  • If your energy service is disconnected: call 3-1-1 beginning September 17, 2018 for appointments taking place after October 1, 2018.
  • If your energy service is not disconnected: call 3-1-1 beginning October 1, 2018 for appointments taking place after November 1, 2018.

Additionally, residents may apply for the Utility Discount Program in order to receive a reduced rate on their utility costs. To learn more, please visit the Utility Discount Program.

How to apply online:

  • You may apply online here.

How to apply in-person:

Emergency Assistance (your energy service has been disconnected or home heating oil is depleted):

  1. Check the income guidelines below to verify income eligibility
  2. Visit one of DOEE’s Energy Centers (location details are found below)

Regular Assistance (your energy service has not been disconnected):

  1. Check the income guidelines below to verify income eligibility
  2. Call 311 to schedule an appointment at one of DOEE’s Energy Centers (location details are found below)

Bring the following documents with you to receive energy assistance:

  • Your service disconnection notice or a letter from the utility company that states the service has been disconnected (if applicable);
  • Your most recent utility bills (or a copy);
  • A government-issued photo ID;
  • Proof of income for everyone in your home who receives income; and
  • Social Security cards for everyone in your home.

Office Locations

1207 Taylor St., NW
Washington, DC 20011

  • Bilingual (Spanish) staff on site
  • ADA Compliance
  • Interpreter services Available
  • Serving Wards 1,2,3,4, 5 & 6

2100 Martin Luther King, Jr. Ave., SE
Washington, DC 20020

  • Interpreter services Available
  • ADA Compliance
  • Serving Wards 6,7, & 8

Income Guidelines for FY 2019 (Beginning October 1, 2018)

Household Size Maximum Annual Income
1 $30,918
2 $40,431
3 $49,944
4 $59,457
5 $68,970
6 $78,483
7 $80,267
8 $82,051

- If you disagree with DOEE's decision on your LIHEAP application, please see your appeal rights.

For more information, please contact the DOEE Energy Office by calling 311.

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