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Receive Assistance With Your Utility Bills

DOEE assists income-eligible District households with heating and cooling energy costs through the Low Income Home Energy Assistance Program (LIHEAP). Eligible households may receive energy bill assistance between $250 and $1,800 as a one-time regular energy assistance benefit. This benefit is based on household size, total household income, heating source, and type of dwelling.

An emergency energy assistance benefit is available to low-income District residents who are currently disconnected from electric or gas service, or have a depleted supply of home heating oil.

ADVISORY: Appointments or online applications are required for District residents to apply for energy assistance.

  • District residents must apply for assistance by completing an online application or by calling 3-1-1 to schedule an in-person appointment.
  • If your energy service is disconnected, you may walk in to one of DOEE’s Energy Centers (see below for location details).

Additionally, residents may apply for the Utility Discount Program in order to receive a reduced rate on their utility costs. To learn more, please visit the Utility Discount Program.

How to apply online:

You may apply online through the registration and application system.

How to apply in-person:

Emergency Assistance
(your energy service has been disconnected or home heating oil is depleted):

  1. Review the income guidelines below to verify income eligibility
  2. Visit one of DOEE’s Energy Centers (location details below)

Regular Assistance (your energy service has not been disconnected):

  1. Review the income guidelines below to verify income eligibility
  2. Call 311 to schedule an appointment at one of DOEE’s Energy Centers (location details are found below)

Bring the following documents to your energy assistance appointment:

  • Your service disconnection notice or a letter from the utility company that states the service has been disconnected (if applicable);
  • Your most recent utility bills (or a copy);
  • A government-issued photo ID;
  • Proof of income for everyone in your home who receives income; and
  • Social Security cards for everyone in your home.

Office Locations
ADVISORY: appointments are required to receive energy assistance.

1207 Taylor St., NW
Washington, DC 20011

  • ADA Compliance
  • Interpreter services Available
  • Serving Wards 1,2,3,4, 5 & 6

2100 Martin Luther King, Jr. Ave., SE
Washington, DC 20020

  • Interpreter services available
  • ADA Compliance
  • Serving Wards 6,7, & 8

Income Guidelines for FY20 (beginning October 1, 2019)

Household Size Maximum Annual Income
1 $32,814
2 $42,911
3 $53,007
4 $63,104
5 $73,201
6 $83,297
7 $85,190
8 $87,084

Additional Resources

Contact TTY: